CK
Cheryl K

1 reviews | Active since Mar 2013

29 Oct 2019, 09:27

VODACOM NO SIGNAL

Vodacom signal is absolutely disgusting. I have been reporting the poor vodacom signal for weeks now. Had to make a call 8 times last night to finish a short conversation , NOT ACCEPTABLE, TODAY WE HAVE NO RECEPTION WHEN TRYING TO MAKE A CALL, I get messages of missed calls without the phone ringing. Vodacom called me today to follow up my reception the signal was so poor they were not able to have a conversation with me. Their excuse last week was load shedding we are current not having load shedding. all my communication is via Vodacom we are cut of for from the outside world. HOW ARE WE SUPPOSED TO DO BUSINESS WITH VODACOM BUSINESS THIS IS UNACCEPTABLE

0
Replies (3)
Vodacom
Vodacom's reply29 Oct 2019, 11:22
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
CK
Cheryl K's update29 Oct 2019, 11:46
Reviewer Update
Please follow up on the matter we have had this issue for some time.
This is not the first complaint
Vodacom
Vodacom's reply06 Nov 2019, 14:53
Official
Dear Customer 

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.