CK
Cheryl K
1 reviews | Active since Mar 2013
29 Oct 2019, 09:27
VODACOM NO SIGNAL
Vodacom signal is absolutely disgusting. I have been reporting the poor vodacom signal for weeks now. Had to make a call 8 times last night to finish a short conversation , NOT ACCEPTABLE, TODAY WE HAVE NO RECEPTION WHEN TRYING TO MAKE A CALL, I get messages of missed calls without the phone ringing. Vodacom called me today to follow up my reception the signal was so poor they were not able to have a conversation with me. Their excuse last week was load shedding we are current not having load shedding. all my communication is via Vodacom we are cut of for from the outside world. HOW ARE WE SUPPOSED TO DO BUSINESS WITH VODACOM BUSINESS THIS IS UNACCEPTABLE
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
29 Oct 2019, 11:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Oct 2019, 11:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CK
Cheryl K's updateReviewer Update
29 Oct 2019, 11:46Please follow up on the matter we have had this issue for some time.
This is not the first complaint
This is not the first complaint
CK
Cheryl K's update29 Oct 2019, 11:46
Reviewer Update
Please follow up on the matter we have had this issue for some time.
This is not the first complaint
This is not the first complaint
Vodacom's replyOfficial
06 Nov 2019, 14:53Dear Customer
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Vodacom's reply06 Nov 2019, 14:53
Official
Dear Customer
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
