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1 reviews | Active since Mar 2017

21 Jun 2020, 08:59

Vodacom no show.

Limited to no signal at home. Vodacom can’t comprehend the fact that everyone visiting me has the same problem ( iOS or android any phone ) They adviced me at least 10 times to update my phone then send me a sms that the problem was solved. They they claimed a tower was down in my area and would be fixed in a couple weeks. After that still nothing. The latest is that they are working to improve reception in my area and I could get a R17 000 signal booster in the meantime. Their accounts department on the other hands works fantastic. They take my money every month without fail. They are actually over efficient. Our contract was money will be taken out on the first working day of the month, yet they are 3 days into the previous month already. After the ridiculous suggestion I get a R17 000 booster I heard nothing from them. Go figure.

0
Replies (3)
Vodacom
Vodacom's reply21 Jun 2020, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

's update21 Jun 2020, 16:25
Reviewer Update
Consultants have been making contact with me for months with ZERO results. What will be different now ?
Vodacom
Vodacom's reply22 Jun 2020, 09:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per service request ***, our records indicate that the following feedback was provided " Dear Customer, kindly note that we are looking at improving coverage for your area in the near future. We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard. You may also enquire at your nearest Vodacom Store / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage. Kind regards, Vodacom." Regards Consumer Website Team

Best regards,