Vodacom, no shame at all

I have been a customer with vodacom for years and the type of service I am getting I must say its despicable. Last year in November and December I called vodacom to cancel 1 of my contract account to date that has not been done and I am still paying for this account. They called me for an upgraded which I accepted but days later I called and asked that they must cancel the account. The consultant who did the upgrade till today is still canceling it. I have been calling everyday and been promised it would be canceled and get promised a call back by a guy called Pearl and Rose Maja who promised to call me back today before she knocks off at 6 till now I am still waiting for a call back. I asked to speak to a manager was on call for 40 minutes and the manager did not bother to take my call. She/ he had other important things to do another consultant by the name of Basetsane Moate took the call and promised thwy will resolve my query and I would be called back. The sad thing is no one is taking accountability. Someone decide nit to can my account so that they can puah their target and this is business as usual for vodacom. I was told by Rose that tge consultant who did not cancel the upgrade said I must call back again month. I asked for her manager and instead of transferring the call to a manager I was kept on hold so so long and then pht me back and keeps on my hold. I asked for so many times for her name and the name her manager which she did not want to give me,until I spoke to this Basetsane not sure of these are really thier names. I have 6 contracts with vodacom, i have been thier customers for almost 10 yrs and this is the service I get. I am so disgusted and fuming right now cause they all promise you the world so you can rate their service yet knowing after you hung up the phone they just don't care and wont try to even resolve your query. I a could I would cancel all this contract cause clearly they dont care at all about thier customers. What type of a manager refuses to speak to a customer what they have complaint. What is the escalation process. I mean what kind of a manager are u if you cant resolve customer complaints. I am giving you guys till tomorrow afternoon to cancel this contract and pay be back my money that you have been debiting. I can't believe this really I can't. Sies I so disgusted. People are busy losing thier jobs due to covid and yet we have poeple who dont appreciate that they are still employed and able to feed their families. Have they ever wondered what would happen if poeple cancel their contracts with vodacom they wont be employed and start blaming everyone, yet they dis not value us as customers. I expect a call from Pearl explaining why he never called me back as promised, and from Rose and Basetsane and as well as feom that manager whi refused to takw my call I need explanation as to why he/she refused to take my call today. I expect this to be done tomorrow