hH
hellawine H

1 reviews | Active since Dec 2016

12 Dec 2016, 15:13

Vodacom - no shame -A disgrace for any "normal" corporate

<p>In October Vodacom mistakingly over charged us by R 17032.68</p> <p>Vodacom overcharged R 17000 worth of Data on a R 50 capped account. Had it not been for Cape Talk Radio alarming and the story of a your colleague of ours was overcharged by R 8000 - I would have probalbly only be alerted by my bookkeeper much later.</p> <p>It took us and the Vodacom Seapoint store about 10 H on the telephone to get the credit -- but they have not paid the money back into our bank account till this day - everytime we asked for cash back into our account - the phone was put down - now we are told it takes 10 to 14 working days until we get our money paid into ur account - 2 month later!!</p> <p>What a disgrace for a brand of this magnitude! Sharehoders would be emberassed if they knew about this completely ********* behavour of the company's stok they hold in their portfolio!</p>

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2016, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team