AP
Armand P

1 reviews | Active since Jan 2022

11 Jan 2022, 12:02

VODACOM NO SERVICES

On the 22 November 2021 I got a call from Vodacom ( Daniel *** ) who informed me that my business contracts have been discontinued and that Vodacom would like to offer me a free migration to save us money and to give us more value for our money ! At the end of December 2021 I was shocked to see that my business account almost doubled........ from the 28th December 2021 I have tried to resolved the matter with no success . On 6 January 2022 Daniel phoned me and told me the only thing he can do is to move my contracts back to the original contracts ....... when I asked the question " how because you told me the contracts was discontinued he dropped the phone" . I have spend the last 7 days on the phone to try and resolve the matter with no luck . I have mailed everyone that I could get a mail address for even the *** with no feedback . I have even send back my debit order to see if I would get some service with no luck as yet . Vodacom have no customer service and the worst is that even there own staff is saying that the people from Vodacom Direct Sales is a bunch of lying ******** .

0
Replies (2)
Vodacom
Vodacom's reply11 Jan 2022, 14:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Jan 2022, 15:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the CEO's Office  who will be your single point of contact. Regards Consumer Website Team

Best regards,