1 reviews | Active since Dec 2016

07 Dec 2016, 17:33

Vodacom.... no service provider

<p>Today I have experienced the worst service ever. <br />Last night I did an online upgrade - seeing as you advertise it as the alpha & omega with next day delivery. <br />This morning, trying to track the status of my upgrade and to see the status of my phone delivery, I tried contacting every single call centre available. With no luck. <br />I tried cancelling the online order and even going in-store. <br />I have been offered the most arrogant service by your call centers and I am currently in mindset of cancelling all my Vodacom contracts. <br />I will not ever recommend Vodacom Online for anybody. It sucks. <br />I am still not sure if I will receive my phone. <br />And this was urgent. <br />Cant believe you advertise yourself as a professional service!!!</p>

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2016, 06:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team