Vodacom NO service provider

<p>I have been trying for about 3 weeks now to upgrade with vodacom. Every time I get to a vodacom shop (Brooklyn Mall and Menlyn mall) the upgrade portal on my profile is greyed out and the upgrade can not be processed. Every time a new incident report needs to be logged and then I have to wait 48 working day hours before the upgrade can be processed. This means after 4 incident reports I have waited a total of 196 hours (working days). The manager at Brooklyn Mall told me that I must imagine how they feel, as they have to deal with 30 to 40 customers a day feeling the way I do. Needless to say I still have not upgraded yet and are therefore are forced to move my contract to a different service provider.</p>