Vodacom: No service or any willingness to help.

I upgraded my cellphone to a contract advertised on vodacom online in Desember. The upgrade went through but I never received anything. So the offer expired. Because one of our phones broke, I needed to upgrade in a hurry so I decided to call them and find out what is going on? They told me no upgrade was made. So I started over. I upgraded over the telephone but again it wasn't confirmed. A week later I phoned again and again there was no upgrade logged on their system. I did the upgrade again and they told me that I will receive an confirmation call. The confirmation call was missed. I waited three days an decided to call again. They told me that they will let their confirmations department know that I am waiting for the confirmation call. Nobody called. Another day later I called them again and asked if I could just confirm the contract so the phone could be sent. Again they said it can't be done, I have to wait. Meanwhile a friend of mine that upgraded a day later received his phone without any confirmation calls. I am going to cancel my contract because I need a phone and they don't want to give it to me, I'll fine one elsewhere.