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charlottel C

1 reviews | Active since May 2016

07 Apr 2017, 11:52

Vodacom no service no pay from me from now on

<p>I was in arrears, paid 17 days ago in full, my number has still not been switched on. I emailed proof of payment the exact same day but still no service. Do you think I should be liable to pay this months bill if I have received no service, you switch of my account with no problem, but when you get money you don't deliver a service either, this makes you as bad as me not paying. I have on numerous occassions been to the vodacom shop to have this rectified and every time they tell me they have activated it, wait 24 to 48 hours. And some women in collections today tells me that 48 hours is 5 working days. I don't think there is competent staff working there. I want my service back up and running which I have now paid for ASAP, I was told again this morning wait 24 hours, same thing I was told 4 times since Monday. Well I am tired of waiting 24 hours, 5 working days, whatever your calculations are. As soon as my contract is up I am moving to a better service.</p>

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Replies (2)
Vodacom
Vodacom's reply07 Apr 2017, 12:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Apr 2017, 13:48
Official

Dear Charlotte,

Your query is resolved.

Regards,

Cassandra