CG
Chantelle G

1 reviews | Active since Mar 2015

11 Feb 2019, 16:22

Vodacom No Service Klopperpark

Moved from Greenstone to Klopper Park 8 months ago. Ever since me, my wife, children and visitors cant make or receive calls due to poor signal in the are. Been logging complaints endlessly just to receive a message two days later saying issue was resolved and then I have to start over. Everyone around me on Vodacom network has the same issue.

I was contacted by a technician from Vodacom in November who said they received numerous complaints and will address it by putting a Dish up at the Sun Hotel as they also complain they lose business due to guests complaining about no signal. I now have stopped payment until my problem is resolved and got told my account will be put on hold.

Why must I pay for service I do not receive. I work from home at least one day a week, travel a lot and when I travel I cant reach my family in the evenings as they all on Vodacom and has no reception. I again today was told my account must be paid and they do not know when this will be resolved. I will not accept paying for a service I'm not receiving

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Replies (2)
Vodacom
Vodacom's reply12 Feb 2019, 07:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  
Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team  
Vodacom
Vodacom's reply12 Feb 2019, 09:29
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the Network Technicians, who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team