1 reviews | Active since Mar 2017
Vodacom no service - high data
<p>I got a new data contract in December 2016 which was delayed until late in January 2017 as they had issues on a new system. I have now paid twice already but the device is still not working. I have phoned 111 and have been into stores without any solution. I just get sent up and down. One of these days some of the data will have expired but I had no chance of using it. When I phone I get transferred from one section to the other and just do not get this problem sorted.</p> <p>I have had to buy data twice already this month at a more expensive rate. I bought 2 gigs where I have a 10 gig contract with a device I cannot use.</p> <p>I also had a HUGE account due to data this past month. When I queried this they credited my account as a gesture of goodwill. It is much appreciated but still data is running out on my device and I am unable to use something I have already paid for but never had the oppertunity to use it. I would by now think it is better to cancel this contract and get my money credited. I do not see the use in paying for something that I do not get any joy in using. What happened to Vodacom. No aftersales service. High data charges and no help when phoning or going into Vodacom.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear
It has been 6days since I received your reply with no contact as yet. I checked balaces on this device again this morning and it still shows R0.00 balance on data etc. I would really like to know what will be done to rectify this. I would be happier if I could return this product as it seems no one sees the importance of the situation. Who likes to pay out their money and get absolutely nothing in return. I turned to Hello Peter as it did not help trying to sort this out with Vodacom one on one but where am I suppose to turn to now. I have to buy data for my phone while there is no reason for data to be used up so quicly and while I have a device with 10gigs that I can not use.
I know data that is not used carry over but I also know that it falls away after a month or 2. Why am I paying and then also have to buy at a more expensive rate???
Am I really more than just a number to Vodacom? A valueble customer with multiple contracts??? Or just someone that you don't care about because you get paid for all the contracts, take money for data that I don't use and leave me to sort out my other debit orders as you just debit my account as it pleases you?
I hope this can be sorted out. Cancel THE DATA CONTRACT, take your device and credit me as I had no joy in this product.
Dear
It has been 6days since I received your reply with no contact as yet. I checked balaces on this device again this morning and it still shows R0.00 balance on data etc. I would really like to know what will be done to rectify this. I would be happier if I could return this product as it seems no one sees the importance of the situation. Who likes to pay out their money and get absolutely nothing in return. I turned to Hello Peter as it did not help trying to sort this out with Vodacom one on one but where am I suppose to turn to now. I have to buy data for my phone while there is no reason for data to be used up so quicly and while I have a device with 10gigs that I can not use.
I know data that is not used carry over but I also know that it falls away after a month or 2. Why am I paying and then also have to buy at a more expensive rate???
Am I really more than just a number to Vodacom? A valueble customer with multiple contracts??? Or just someone that you don't care about because you get paid for all the contracts, take money for data that I don't use and leave me to sort out my other debit orders as you just debit my account as it pleases you?
I hope this can be sorted out. Cancel THE DATA CONTRACT, take your device and credit me as I had no joy in this product.
I have had absolutely no contact or feedback from Vodacom. Another end of the month is on it's way and another payment will be taken. I am really disappointed in the service and I have no reply even after turning to Hello Peter.
I do think you can just take the device and credit my account.
I have had absolutely no contact or feedback from Vodacom. Another end of the month is on it's way and another payment will be taken. I am really disappointed in the service and I have no reply even after turning to Hello Peter.
I do think you can just take the device and credit my account.