Vodacom no service

My fibre has been installed by Octotel on the 5/01/2021,since then I don't have internet connection. I phoned Vodacom numerous times but no success. Everytime they tell me they have logged the call to Octotel and then I phone Octotel and they tell me nothing has been logged and that Vodacom must issue me the ticket number for the call they have logged,when I phone Vodacom they can't issue me any ticket number ,which is very pathetic to me and bad service and shows that they have never logged the problem. According to Octotel if Vodacom log a call/problem the system automatically send a ticket number via email. The worst of all nobody's coming back to me .I have paid R599 for this month but no internet connection. It's very costly for me because I must buy extra data for a family of 3. I think the best I can do ,is to cancel this fibre contract at Vodacom and find something better ,where people can serve me with better customer service.