VODACOM NO SERVICE

My name is Pier. I'm visually impaired. I have many Vodacom contracts. Some I don't use no more and some I tried to cancel but I'm getting nowhere. I have spoken to many of your consultants in a month of June. My ordeal started on the month of June then of the 8th of June and round about the 14th June I spoke to the lady of Dyan. One week later u spoke to the guy named Tebogo and the same day I spoke to Dyan again.. three of your consultants told me I'm on the Om system and they can only forward my messages to their managers for them to give me a call. I'm still waiting for that call, they offered me many of their contracts not for me to cancel which I accepted but their managers got to complete it and still no call... another month end has gone by. First contract on *** was to be downgraded from red VIP to smart s plus with an additional 1000 minutes discounted with the phone samsung galaxy note 10 lite. Second contract *** was supposed to be on smart s plus with phone Huawei p40 lite .

Everytime I need to use my phone or send an email I need to call someone and assist me and trying to get help from Vodacom is a nightmare. There's no service from Vodacom. You're no longer a customer you're just a number to vodacom. Chats Dainfern tried to intervene and assist with my problem and they would promise that the consultant will phone me before the end of June 2020.