1 reviews | Active since Sept 2016

13 Jul 2017, 08:35

Vodacom no service & emergency calls only!!!!!!!!!!

<p>i have always been a prepaid subscriber, but realised i needed a new handset and decided to take out a contract instead, i was on an FNB prepaid sim, and ported to vodacom prepaid as i didnt want to loose my number, i did an online application for the new contract in the interim, i received the handset 2 days later,however now my sim card was a micro sim and needed a nano sim instead, i went ti the store and did a sim swap, which the consultant told me will become active after 2 hrs,</p> <p>later that evening which was 2 days ago i had put the new sim into my new handset, i worked for literally 5 minutes, i which time i called my husband and was able to set up my new phone, 5 minutes later my phone displayed and "Emergency calls only" message and absolutly no singal present at all, this is now 2 days later and still no signal or service, </p> <p> </p> <p>i had called the store 3 time in the hope that they could assist me, but they all keep telling me to wait..... this is unacceptable as it is a contract that i am paying for however cannot use,</p> <p>what is going to happen to my data bundle and airtime, that was for only a valid number of days,</p> <p>also when i login to my online profile, it logs me in but a message comes up saying " Unfortunaly we are having tecnical issues try again later" REALLY FOR HOW LONG CAN YOU HAVE TECNICAL ISSUES!!!</p> <p> </p> <p>this is just the start of my contract, and im already frustrated</p>

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Replies (2)
Vodacom
Vodacom's reply13 Jul 2017, 10:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Jul 2017, 13:32
Official

Dear Mrs Kershini Shunmugam,

Can you please provide me with a contact number as I can't reach you on your number or email.

Regards,

Cassandra