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kobus B
1 reviews | Active since Mar 2015
30 Aug 2022, 08:57
Vodacom no service delivery!
Dear Vodacom,
It has almost been a month since my network reception query and still nothing have been done or improved. Refer ticket A2-TEX-TPO10D. Vodacom business ***-2.
I have had a few return calls promising to refer the matter to the network planners, but still no action, with very poor network services, almost non existant!
As mentioned, I operate my business from this line and the area. As you confirmed there is an issue and a new transmission tower is planned for the future. This is not an answer, as I keep paying my account, but no attempt have been made to assist with a signal booster or antennae. I expect this to be addressed now, as it is not acceptable to do nothing! A very irate customer!
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Replies (2)
Vodacom's replyOfficial
30 Aug 2022, 10:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Aug 2022, 10:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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kobus B's updateReviewer Update
07 Sept 2022, 15:45It has yet again been another week with same lack of service and signal from Vodacom. They cannot reach me because there is no signal. They do have my email address but do not use it. Very unfortunate that consumers need to keep paying monthly service fees, but voice and data services not being provided. Since the previous many unsuccessfull discussions and empty promises from Vodacom, no response or solution have been provided. Not even feedback on the solution. Although I only hold 10 Vodacom lines in my business, they should provide me with the promised service. The consumer protection ombud is probably the next option.
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kobus B's update07 Sept 2022, 15:45
Reviewer Update
It has yet again been another week with same lack of service and signal from Vodacom. They cannot reach me because there is no signal. They do have my email address but do not use it. Very unfortunate that consumers need to keep paying monthly service fees, but voice and data services not being provided. Since the previous many unsuccessfull discussions and empty promises from Vodacom, no response or solution have been provided. Not even feedback on the solution. Although I only hold 10 Vodacom lines in my business, they should provide me with the promised service. The consumer protection ombud is probably the next option.