VODACOM = NO SERVICE !!!!!!

Last year May we app**** for Fibre, which they didn't have at the time so they "borrowed" us a router on the house for 3 months, promising that the fibre will be installed during those 3 months. The fibre was only installed 1 month ago, which they didn't even complete. the wiring is still hanging loose, which they promised they will come in add trunking and the white box attached to the wall still short a cover. I have been promised several times that this will be completed "tomorrow", which also didn't happen. Saturday night (2023.11.11) at 19:00 our internet went down, but could only call them Sunday morning due to their office hours. I logged a call on Sunday 2023.11.12 at 08:30 and was advised that they will book a technician on Monday the 13th. Monday afternoon I called them and was advised that a Technician will come out on Tuesday 2023.11.13 between 14: and 16:00 which never happened. Wednesday, still no internet. I called them on Wednesday 2023.11.15 at 15:00 and they confirmed that the technician will come out today, Thursday between 10:00 and 12:00, which also didn't happen. I called several times and "we apologise for the inconvenience", but where only informed that the technicians didn't get to my call and I will get a call tomorrow (Friday) when they will come and fix my fibre. I am working from home and need my internet connection. It's already costing me +-R600 in data on my phone to connect my computer to be able to work and then I don't even talk about the airtime I wasted calling Vodacom to find our what is happening. What happened with "Customer Service"? with a company so big, I would have expected better service from them