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IE
Ignastia E

1 reviews | Active since Sept 2011

06 Apr 2022, 07:43

VODACOM NO SERVICE

Can't really give them a rating as there is no service - so how do you rate a company where you apply for an contract for 2 phones & 2 watches on a special deal & you receive the 1 phone & 2 watches as they are out of stock and as soon as the stock arrive they require you to submit 3 months banking statements that you already submitted (Submitted again in 23rd March) when you app**** for the contract and they already bill you and get there payment - billing is incorrect because they over charge us as the special was 1 Samsung A32 phone for 249.00 & get watch for 50.00 - so it should work out on 600.00 for 2 phones & 2 watches but we pay R690 since February. We contacted the sales person multiple times & send emails & went to the branch and still no 2nd phone and account still not fixes - this is not service as I asked to speak to Manager but sales person have a lot of excuses - so from the 28th of January 2022 up to date we only have 1 phone & 2 watches & pay for 2 phones & 2 watches and more

0
Replies (3)
IE
Ignastia E's update06 Apr 2022, 07:46
Reviewer Update
The correct account no = I***-8
Vodacom
Vodacom's reply06 Apr 2022, 11:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
IE
Ignastia E's update12 Apr 2022, 07:38
Reviewer Update
Good day, I am still very unsatisfied with Vodacom service & my account is still not corrected and they keep on debiting my bank account with more and more deductions. I app**** for the January 2022 special where if you apply for a Samsung A32 phone R249 you can get the watch for R50pm & we app**** for 2 Samsung A32 phones & 2 watches and this is what they charged us since - Jan = 142.93, Feb = 690.33, March = 690.33, April = 265.20 - So from Jan up to March I already payed for 2x Samsung A32 phones & 2x watches but I only received the 2nd phone on the 7 April - this after I had to put a review on Hello Peter. So I will not recommend Vodacom to any one as this is not the 1st time that we had problems with them.