Vodacom - No service at all to fix their mix-up!!!

<p>I phoned Vodacom customer services on the 1st of July 2016, to query the R599 promotial 10gig data which they invoiced me for. This was an incorrect invoicing... According to the person I spoke to at customer services this didn't show on my account but they will take it off.</p> <p>On Tuesday, 19th of July 2016, three of my numbers which are linked to my account were blocked.</p> <p>When I phoned them to query why this happened, I was told that I reached my credit limit. The consultant told me that he will request that they must open my account.</p> <p>They open my data on my number, but all other functions (sms,internet,calling) remained blocked.</p> <p>On Wednesday, 20th of July 2016, everything were blocked again.</p> <p>I phoned the Vodacom Customer services number again and I was given a reference number. But unfortunately the *********** consultant incorrectly logged my fault.</p> <p>On Thursday, 21th of July 2016, I phoned again to follow up on the fault and I mentioned the reference given the day before. On which the new consultant told me the reference is not legit.</p> <p>I was forwarded to many different departments to resolve my issue and I had to explain it every single time over and over and over again... the last person I spoke to told me straight that I can't follow up on a referenced call anyway, I have to sit and wait for Vodacom to come back to me eventually.....</p> <p>From the start I'm the one phoning Vodacom ...not ONCE did Vodacom phone me.</p> <p> </p> <p>This is really very unprofessional from a global company! And very disrepectful towards their customers!!!</p> <p> </p> <p>This morning, Friday, 22nd of July 2016, I was forwarded to three different departments and the call was cut eventually. I had to phone again and then I was told that the fault was incorrectly logged and because its incorrectly logged it would not be attended to! ***?!!?!??!!??!</p> <p> </p> <p>The consultant did acknowledge that Vodacom was incorrectly invoicing me this R599 as they have already informed me since the 1st of July 2016 that they are not invoicing me for it. As this is the reason why my credit limit was reached due to their incorrect invoicing for something which was promotional.</p> <p> </p> <p>So the call had to be relogged and I was told that I would only have a response by either next week Tuesday/Wednesday as they (Vodacom) do not work weekends and on Fridays, there are not enough time to look at the queries logged.</p> <p> </p> <p>I would really love for this to be resolved sooner than later and for Vodacom, to phone me rather me phoning them the whole time! Why must I suffer for something that Vodacom errored on!?!?!</p> <p> </p> <p>It's really disgraceful!!!</p> <p> </p> <p> </p>