Vodacom - No Service at all

On 15 July 2023, I decided to change my sim to an esim with Vodacom, little did I know that this will be a journey of misery since then! I amazingly could first not get smses on my phone, which meant I could not authorize payments and conduct further business on my side. Within the next week, calls stopped coming through the same line and that meant more business would be lost on my side. By this time I might have made 4 or so calls to Vodacom for assistance and no one seemed to sufficiently help me. 2 weeks later, after 8 or so calls to Vodacom with no assistance, someone at the call center who sounded like they knew what they were doing told me that my problem is that not only did Vodacom activate my esim, but they also activated something called "One Number" that I did not ask to be activated, which now is the source of my problem. So I was advised to go to the nearest Vodacom store and have them reactivate my esim without the "One Number", which I gladly did thinking my problems are finally over (this is after I had also driven from Pretoria to Vodaworld Midrand which did not even help me with this problem). After visiting all these stores, the problem still persisted to which I then reached out to Vodacom on the X platform (formerly twitter) on the 1st September and it has been repeated promises of their team looking into it for more than 2 weeks now with no assistance at all with this problem. It is frustrating and unacceptable that I sit here as a customer with no help received and no one from Vodacom even taking the step of calling me or reassuring me that the matter is being handled.