Vodacom = No service and No communication

I live in a small town and decided to avoid the disappointment of stock issues and upgrade my cellphone contract via their website / Call Center. I spoke with a lady on Saturday who assisted me with my upgrade. The lady confirmed stock, and informed me the delivery will take about 2 - 3 working days which meant I will receive my phone latest Wednesday. On the Wednesday after not hearing anything form Vodacom nor the courier company i phoned Vodacom. The man i spoke with does not belong in a call-center. He could not put a sentence together and mumbled every word.I was put through to this mans supervisor who informed their was no stock but promised i will receive my phone the following day or latest the Friday. Well on Friday I had to phone Vodacom yet again only to be told my phone was picked up the Friday morning and i will receive my phone the Monday as its on its way to CAPE TOWN. I live in the FREESTATE! Not once did i receive any communication from Vodacom to inform me their was a problem or a way to track my delivery, I had to waist my time and phone them! A simple call or sms would have kept me calm and i might have been able to understand, but dead silence is unacceptable!