JH
James H

1 reviews | Active since Sept 2011

26 Jan 2023, 13:58

VODACOM "No Service"

Yesterday evening our area in Waldrif and I also believe Arcon Park, Vereeniging had a short break in power. Since then, none of our Vodacom Services, namely Cellphones or Wi-FI have been able to connect. This as related only to Vodacom as we also have a small travelling WI-FI appliance linked to Telkom that is working perfectly but is now "Out-of-bundle". We tried logging a call online but the services as soon as it detects a phone number provided by a different services provider other than Vodacom it disconnects the call. We have sent emails all morning to customer care with no luck. This is affecting our ability to work from home and our employers are rather frustrated with us. This is obviously affecting other businesses in the area, and this is not a good sign. We pay a fortune for these services and we are desperte to get the services restored.

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Replies (1)
Vodacom
Vodacom's reply26 Jan 2023, 14:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards,