Vodacom NO SERVICE
<p>I've been trying all today to retrive emails on my Vodacom account, but NO luck. After making my 1st call at 7:45 to the call centre I had the pleasure to speak to some person called Jerry who put the phone down without even trying to assist. We I phoned again as I do my business on this Vodacom account, another 20 + minutes and still NO help what so ever. </p> <p>This all is a VODACOM error which the fail to inform me when I upgraded my contract that I the customer need to ask to please reconnect my email, so they, VODACOM suspended my email account and wait I have to wait between 24 and 48 hours befor they can assist. Yet my account is paid up to date never missed a payment but I can not do any business without my email.</p> <p>This is unacceptable that I need to beg for my email to be reinstated which I never asked to susspend or remove in the first place.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Nanette
As discussed, this matter has now been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Nanette
As discussed, this matter has now been resolved.
Have a pleasant day further!
Regards,
RJ
