1 reviews | Active since Jun 2017

01 Jun 2017, 15:31

Vodacom NO SERVICE

<p>I've been trying all today to retrive emails on my Vodacom account, but NO luck. After making my 1st call at 7:45 to the call centre I had the pleasure to speak to some person called Jerry who put the phone down without even trying to assist. We I phoned again as I do my business on this Vodacom account, another 20 + minutes and still NO help what so ever. </p> <p>This all is a VODACOM error which the fail to inform me when I upgraded my contract that I the customer need to ask to please reconnect my email, so they, VODACOM suspended my email account and wait I have to wait between 24 and 48 hours befor they can assist. Yet my account is paid up to date never missed a payment but I can not do any business without my email.</p> <p>This is unacceptable that I need to beg for my email to be reinstated which I never asked to susspend or remove in the first place.</p>

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Replies (2)
Vodacom
Vodacom's reply01 Jun 2017, 16:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Jun 2017, 12:12
Official

Hi Nanette

As discussed, this matter has now been resolved.

Have a pleasant day further!

Regards,

RJ