PS
Pieter S

1 reviews | Active since Dec 2016

02 Dec 2016, 16:19

VODACOM NO SERVICE

<p>It is with great disappoint and dissatisfaction in Vodacom and the readiness to cut all business with Vodacom. It all started when I took out my new contract. First I was promised that my phone will be delivered in three days (which would have been the Friday) which never happen. Once again phoning Vodacom they have received no order. Then I went in to Vodaworld where they say that the lady taking my order didn’t do it properly. They will cancel the order and I have to reapply. The next moment I get a delivery notice delivering the phone, deciding to just go on, so I can have a phone again. I have been a client of Vodacom for many years. Beginning of November I cannot see who is phoning me. Phoning Vodacom and going in to Vodaworld my problem still not solved. Yesterday I phoned them again and went into Vodaworld for the 3rd time and say it will be fixed by 15:00 to 15:30 and only today phoning in someone managed to get this activated. But it is the 2nd of the month and still no airtime as per my contact of R 110.00 not loaded (they are working on it). We loaded another R 110.00 so I can phone out. I am in my 70’s and this is getting to much. I am ready to cancel this contract with no service from Vodacom at all.</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply03 Dec 2016, 08:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Dec 2016, 08:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team