EK
Elien K
1 reviews | Active since Feb 2022
15 Aug 2025, 07:42
VODACOM NO SERVICE
I have logged a complaint at our local Vodacom supplier store, sent a complaint email and also logged a complaint via Vodacom customer care number. With no avail! I have to pay my contracts but the Vodacom services are non existing. Cant make or receive calls, calls drop, VERY bad signal. I had to go over to another service provider who actually works very good. Vodacom has the poorest service and customer service I have ever experienced.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Aug 2025, 10:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Aug 2025, 10:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
EK
Elien K's updateReviewer Update
28 Nov 2025, 13:54Vodacom contacted me to do signal checks, no feedback, no one answering phones, callcentre cant assist with querie. They did confirm that signal is bad and that tower is not working, but I need to keep on paying my contracts and pay another service provider in the meantime on airtime.
EK
Elien K's update28 Nov 2025, 13:54
Reviewer Update
Vodacom contacted me to do signal checks, no feedback, no one answering phones, callcentre cant assist with querie. They did confirm that signal is bad and that tower is not working, but I need to keep on paying my contracts and pay another service provider in the meantime on airtime.