Vodacom - No service

Dishonesty from Vodacom’s upgrade team and absolutely shocking customer service. I have been a loyal Vodacom customer for over 20 years, and the experience I have had over the past month has been nothing short of an administrative nightmare.

During the call with the upgrade team(they called me), it was mentioned multiple times (at least five times) that the call was not a sales call and that no additional charges would apply. Yet somehow I have now found myself locked into a 36-month contract with additional charges that were never clearly disclosed. Surprise, surprise.

Since then, trying to resolve this has been a complete disaster. I have been pushed from pillar to post, and every time I call I have to repeat the entire story again because no one seems willing to take ownership of the issue. I was even given a reference number, which has now expired, and not a single person from Vodacom bothered to contact me about it.

The level of service is honestly shocking. No accountability, no urgency, and no willingness to actually resolve the matter. Instead, Vodacom seems perfectly comfortable taking my money while the issue drags on for almost a month.

After two decades of loyalty, this is how customers are treated. I might be a drop in the ocean compared to Vodacom’s overall customer base, but surely somewhere in the organization there should still be a backbone for proper customer service and accountability.

At this point I am extremely disappointed in Vodacom and the dishonesty of their sales process. This experience has completely eroded the trust I had in the brand. Perhaps time for a new service provider