Vodacom NO security, pathetic service

<p>One of my nr's high lighted for SIM swap ***** at end of August.<br />International roaming turned on without my consent, account ran up R23189.42.<br />***** was picked up by the Back Office and a credit note of R22699.92 was loaded on the account.<br />On 19 Sept 2016 the same problem was encounter on the same line. Second SIM swap ***** on this line in less than a month.<br />Reference number was given, detailing what happened and that the matter must be investigated and fixed on Vodacom Side.<br />Turnaround time for this was stated to be 7-10 working days.<br />On 23 Sep 2016 all my other Vodacom lines were soft locked due to my credit limit being exceeded- obviously due to the ********** activities that has been brought under Vodacom’s attention.<br />On 23 Sept 2016 I cancelled this line with Vodacom with effect on the 30 Sep 2016.<br />Since 23 Sept 2016 I had to call Vodacom every day to unlock my lines so that I have contact. Note that 3 of the lines I have requested to have unlocked daily is TOP-UP contracts and therefore not OPEN LINES.<br />10. On 24 Sep 2016 I went to the Vodacom Customer Care Center in Woodlands, only to be informed that there is nothing they can do for me as the ***** investigation must be resolved first.<br />On 27 Sept 2016 the matter was raised with the back office once again to stop the lines from being soft locked every day. I was told this would take at least 3 working days. Ref number was given to me AGAIN for this request. I was also informed that there have been NO progress on the ***** investigation to date- nobody has even been assigned to the matter yet.<br />On 27 Sept 2016 I received an SMS from Samual Marema with regards to MY INVESTIGATION stating that he is attending to it.<br />On 28 Sep 2016 I had a 45 min conversation with Costumer Care where I was informed I need to go to my nearest Vodacom Shop to have the matter resolved. This was the team leader. I was also told that they can not unlock my lines and that mu current account was more than 100k.<br />Conclusion- after numerous phone calls, repeated efforts from my side to resolve this matter, visiting a Vodacom Care Store and receiving 2 reference numbers after being “hacked” twice in less than 1 month, I can simply conclude that Vodacom has NO security measures in place to prevent ********** from doing the same thing TWICE. Secondly they really do not care about the clients nor do they strife to resolve issues quickly and efficiently.</p> <p>PLEASE NOTE THAT MY WIFE IS IN THE MEDIA INDUSTRY, AND THIS WILL BE TAKEN FURTHER. ALREADY CONTACTED RELEVANT PEOPLE. YOU'VE TAKEN THIS TO FAR! BE WARNED</p>