Vodacom - no responsibility taken

Dear Vodacom,<br> <br> You have managed to bill my account twice over the December period. I have now stopped and reversed your debit order. Due to you incompetence, you have now cost me the time to sort this out. All I received was an sms to tell me that you have debited my account twice and that you will be sorting this out throughout the next couple of days. This is just not on at all. If you make a mistake by debiting twice and essentially *****ing my money, then you have to make sure that you rectify the situation immediately. How do you assume that I wont be needing that money that you debited to feed my children for the next few days???? So I must just wait for you to pay me back?????? This is not on at all!!!!!! This is *****!!! you stole my money! I am still waiting for you to rectify my account??? I have reversed the payment and stopped your debit order. Can someone please contact me to close my account with you. I will not be supporting an institution such as yourselves.