VODACOM - NO RESPONSE TO COMPLAINT.

SECOND REQUEST FOR SOMEBODY AT VODACOM TO CALL. Service level ZERO. On the 18th of Feb 2022 called Vodacom online to upgrade my expiring contract. Upgraded by Thabile. Got the same price for basically the same contract. On 6 April 2022 I receive an SMS to inform me that I owe an outstanding amount on this contract. After receiving my invoice I noticed that instead of being charged R199,00. I am now charged R524,00 vat included. This is nothing more than highway *******. Called Vodacom Online 13 times since Friday. Spoke to Zandile, Jeremiah, Lindi. Every time I get told that I am on the M2 system & that one of the consultants would call me. One did call back & after explaining the situation was told that the original consultant would call me back, Nobody ever calls back. On my last 3 calls asked to speak to a manager & was blatantly told that the manager is in a meeting & does not speak to the general public. So much for caring about a customer. The quotation nr I was sms'd on 18 Feb is Q ***7. The consultant Thabile informed me that the contract would be implemented at the end of February. I asked her the amount per month payable & she confirmed R199,00 for the 20GB. I am not going to pay anything more than the agreed amount. It is not my fault that somebody did not do their job. I am going to report this to ICASA. You are nothing more than a bunch of *******. Nr ***, Acc Nr I ***1. I Can be reached on *** or email ***. If you are just going to reply with an automated response, don't bother, it means nothing. All I ask is for somebody that can call so that this can be sorted out.