Vodacom no response after system upgrade "glitches"

I have been paying my Vodacom subscription via debit order for years, and suddenly I found another R60 added to my account. In checking with Vodacom customer service (their Mongezi Hamza), I was told that it is the inflation increase (22%!) - this is now the quality of Vodacom's help-desk/customer service! Long story short, after numerous interactions with Vodacom, I found that they have not passed the subscription discount. I was then told that Vodacom experienced a migration problem (via Gazeem) and that they have corrected it. That was June 22. Now in July 22 the same thing occurred. I have been waiting since 3 Jul 22 for the correction of the account, BUT NOTHING. "Nogal" receiving an SMS earlier informing me that I must ensure enough funds in my account to allow for the (incorrect) debit order amount! Luckily I can stop the debit order and my contract is due for renewal in 2 months from now. I will definitely NOT go the Vodacom route!