Vodacom - No Respect or Regard for Paying Customers

I am writing this review as Vodacom's "Hello Peter" division's Olivia called me regarding my complaint regarding my upgrade cancellation and promised to call back within a day to assist. It is now 13 days later and I'm still waiting. She still had the nerve on the call to tell me to go to social media to complain. I should've guessed at the level of arrogance in that statement alone. How are companies like this allowed to still operate? The absolute disrespect and disregard for customers paying for a service is absolutely mind blowing. Companies like Vodacom should really look at their staff, training and the level of customer service after the numerous complaints.