Vodacom No Regard for Customer / No callback as promised / No Consent / CANCEL

Today at 11:15 I phoned the Call Centre to find out why an Airtime Advance has been activated without my consent. I allegedly owe Vodacom R340 when I only took an air time advance for R10, which I received. The prompt to get an automated airtime came up and I selected 3 (three) which is cancel. Veronica tells me I made a mistake and selected the maximum airtime advance. I did not! I do not need it, I have 600GB data every month to use for whatsapp calls. The only reason I needed the R10 today is to phone Vodacom Call Center.

Then I get placed on hold by Veronica, then told that she told her Supervisor, Nhlanhla, is in a meeting and will phone me back in an hour. I ask for a reference number and I'm told, "it's my name, Vernonica, then your cell number and the time." I ask why the ref number is not like the usual one and Veronica tells me my query is not a service request, so this is how to trace the call recording. I tell her it should be a service request, she says it is not. This call lasted 30 odd minutes.

Three (3) hours later still no call from Nhlanhla. So, I phone back and speak with Audrey. I provided the "reference number" provided by Veronica. Audrey tells me that the reference number is not on the system, she doesn't know why Veronica gave me that reference number, the only call Audrey can find is the one that now, to her. I explain the whole story again and Audrey says she will try find Veronica on the system and put me through to her. I explain that Veronica cannot help me, it is Nhlanhla that has not phone me back. I get placed on hold again, 10 min and end up listening to a voice recording and the call ends, No Voicemail for Veronica.

Do not tell me I pressed the wrong number, I can count. I got teh R10 I asked for and CANCELLED (3) the request to activate an automated airtime advance - I do not want one, or need it and certainly did not request it. That is why I immediately contacted the call enter to find out what was going on. A fat lot of good that did.