Hellopeter
Share Your Experience
TA
Tammy A

1 reviews | Active since Feb 2014

14 Mar 2022, 14:43

VODACOM NO REFUND - AFTER 14DAYS

REFUND REQUESTED ON 1ST MARCH!!! STILL NO REFUND, CALL TO FOLLOW UP, TOLD TO WAIT 7-14 DAYS... CALL BACK 14DAYS LATER!!! NO REFUND WAS REQUESTED AND NOW HAVE TO WAIT ANOTHER 14 DAYS!!!! REFUND MY MONEY INTO MY BANK ACCOUNT, WHY MUST I WAIT SEEING AS THOUGH YOUR FACEBOOK AGENT HASNT DONE THEIR JOB!!!!

0
Replies (6)
Vodacom
Vodacom's reply14 Mar 2022, 15:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TA
Tammy A's update15 Mar 2022, 13:02
Reviewer Update
FRUSTRATED!!! WHY AM I WAITING ANOTHER 14 DAYS DUE TO *********** STAFF
TA
Tammy A's update15 Mar 2022, 14:24
Reviewer Update
i don't want to wait 7-14 working days again, for a refund as this was initially was requested on 01/03
TA
Tammy A's update17 Mar 2022, 08:26
Reviewer Update
RECEIVE AN SMS - CASE CLOSED - CALL THE CALL CENTER ONLY TO BE TOLD - FUNDS WILL REFLECT IN 7-14BUSINESS DAYS!!! RIDICULOUS - THIS WAS REQUESTED 01/03 HOW CAN I WAIT 42 DAYS FOR A REFUND?????!!!!!! PATHETIC SERVICE
TA
Tammy A's update17 Mar 2022, 08:28
Reviewer Update
RECEIVE AN SMS - CASE CLOSED - CALL THE CALL CENTER ONLY TO BE TOLD - FUNDS WILL REFLECT IN 7-14BUSINESS DAYS!!! RIDICULOUS - THIS WAS REQUESTED 01/03 HOW CAN I WAIT 42 DAYS FOR A REFUND?????!!!!!! PATHETIC SERVICE
TA
Tammy A's update22 Mar 2022, 08:38
Reviewer Update
STILL NO REFUND REFLECTING - CALL CENTRE NOT HELPFUL EITHER TELLS ME TO WAIT FOR COLLECTIONS TO CALL AND SHE DOESNT KNOW WHEN THATS GOING TO BE!!!!!