Alvn
Annemarie louw van niekerk

1 reviews | Active since Apr 2013

07 Oct 2024, 13:41

Vodacom no reception on 3 year contract

I have a 4 month old Vodacom contract that I can not use as there is no reception where I live and work. I have logged complaints and was told that they are upgrading the area but can not confirm if it will be better or solved at all. Now I have to pay for a contract for 3 years that I can not make a phone call from my home where I also work days a week. Vodacom has the worst customer service when trying to log faults. The lady that finally contacted me after weeks could not even speak to me on the line because of the bad signal in the area. I can also not call the vodacom customer numbers to get help because of the bad signal. Worst provider ever. In store also not able to assist, was just told to call the customer care number.

0
Replies (1)
Alvn
Annemarie louw van niekerk's update16 Oct 2024, 06:41
Reviewer Update
Problem still not solved. The line is now so bad that I can sometimes also not make calls at all. The line just stays quiet until I eventually put it down and retry sometimes up to 3 / 4 times for the call to go through. I received a warning from my work on Monday due to the number most of the time going straight to voicemail although the phone is on all the time and then my manager has to call me on Whatsapp. This is both embarrassing and frustrating at the same time having to pay monthly for a service that is not operating fully. I need this Vodacom line to be cancelled and my number ported back to MTN where I did not have any issues like this.