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Anton D
1 reviews | Active since Sept 2024
01 Oct 2024, 15:42
Vodacom: No reception and no service
How can I get Vodacom to contact me with email. My Vodacom reception at home in Durbanville is so bad that I cannot be phoned at home. Vodacom insists that they must phone me to come and test the signal, which is impossible as I have no other phone. I asked them to either call me om WhatsApp or email me, but no reaction. They did promise to call me, which is impossible. How do I email customer service as they are hiding their email address. Next step is to cancel Vodacom and try the opposition.
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Replies (2)
Vodacom's replyOfficial
02 Oct 2024, 08:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply02 Oct 2024, 08:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Anton D's updateReviewer Update
03 Oct 2024, 15:06Again, Vodacom tried to phone me, knowing quite well I cannot receive calls from landlines.
Again the ticket was closed without any positive result.
I send an email to Vodacom's public relations department and they escalated it.
My next step is to visit Vodacom's Regional Head Office in Cape Town in person and to insist to speak to a manager if he/she exists.
Why don't they provide a customer care email?
Again the ticket was closed without any positive result.
I send an email to Vodacom's public relations department and they escalated it.
My next step is to visit Vodacom's Regional Head Office in Cape Town in person and to insist to speak to a manager if he/she exists.
Why don't they provide a customer care email?
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Anton D's update03 Oct 2024, 15:06
Reviewer Update
Again, Vodacom tried to phone me, knowing quite well I cannot receive calls from landlines.
Again the ticket was closed without any positive result.
I send an email to Vodacom's public relations department and they escalated it.
My next step is to visit Vodacom's Regional Head Office in Cape Town in person and to insist to speak to a manager if he/she exists.
Why don't they provide a customer care email?
Again the ticket was closed without any positive result.
I send an email to Vodacom's public relations department and they escalated it.
My next step is to visit Vodacom's Regional Head Office in Cape Town in person and to insist to speak to a manager if he/she exists.
Why don't they provide a customer care email?