Vodacom: No Ownership, No Resolution

I am extremely disappointed with my recent experience with Vodacom.

On 2 July 2026, I was contacted by the Vodacom Upgrades team and offered an upgrade to my data package, together with a free gadget as an incentive. I requested that my package be set at 20GB per month, and I was assured that this had been processed.

I subsequently received an SMS stating that I had instead been upgraded to 100GB. When I contacted Vodacom to resolve the issue, I was told that the upgrade had been reversed and, even more concerning, that there was no free gadget associated with the offer.

I logged a formal dispute under reference 325952, but resolving this issue has been extremely frustrating. Every time I contact Vodacom, I am redirected from one department to another. I have repeatedly been told that a senior manager or the relevant team would contact me, yet I am still waiting for that call.

I have also been told that the Sales Team attempted to contact me, but I have received no call or missed call from them.

At this point, I am less concerned about the original issue and more concerned about Vodacom's complete lack of ownership and accountability in resolving it. As a customer, I should not have to repeatedly call, explain the same issue to different departments, and chase Vodacom for a response.

Vodacom, I simply want someone to take ownership of this matter, investigate what happened, correct my account, and provide me with a clear explanation.

This has been a very disappointing customer experience and certainly not the level of service I would expect from a company of Vodacom's size.