SL
Stephen L

1 reviews | Active since May 2017

05 May 2017, 09:17

Vodacom No Notification of Data Running Out/Depleted

<p>On at least 3 occasions over the past month, I have suddenly discovered that I have run out of both data and.......airtime: due to the fact that I have not received an Sms notification from VodaCON (misspelling intentional) that my data is either running out or has been depleted. The result of this has been that +-R100 of airtime has been wasted on data at R2,50 per mb.</p> <p> </p> <p>This raises two burning issues.</p> <p> </p> <p> </p> <p>Two burning issues here:</p> <p> </p> <p>1. Why are the notifications not sent?</p> <p> </p> <p>2. Why when airtime is allocated to data is the rate so much more expensive. Considering that airtime can be converted and app**** for the purpose of data purchases, why can it not consistently have the same value.</p> <p> </p> <p>This is just another way for VodaCON to ******* and exploit "customers", or should I rather say suckers.</p> <p> </p> <p>Stephen Legg</p>

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Replies (2)
Vodacom
Vodacom's reply05 May 2017, 09:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 May 2017, 11:43
Official

The reported instance has been reviewed and addressed.

Please refer to correspondence communicated.

Best regards

Elroy