1 reviews | Active since May 2017
Vodacom No Notification of Data Running Out/Depleted
<p>On at least 3 occasions over the past month, I have suddenly discovered that I have run out of both data and.......airtime: due to the fact that I have not received an Sms notification from VodaCON (misspelling intentional) that my data is either running out or has been depleted. The result of this has been that +-R100 of airtime has been wasted on data at R2,50 per mb.</p> <p> </p> <p>This raises two burning issues.</p> <p> </p> <p> </p> <p>Two burning issues here:</p> <p> </p> <p>1. Why are the notifications not sent?</p> <p> </p> <p>2. Why when airtime is allocated to data is the rate so much more expensive. Considering that airtime can be converted and app**** for the purpose of data purchases, why can it not consistently have the same value.</p> <p> </p> <p>This is just another way for VodaCON to ******* and exploit "customers", or should I rather say suckers.</p> <p> </p> <p>Stephen Legg</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The reported instance has been reviewed and addressed.
Please refer to correspondence communicated.
Best regards
Elroy
The reported instance has been reviewed and addressed.
Please refer to correspondence communicated.
Best regards
Elroy
