VODACOM - no more Yebo Goggo!!!

Being a loyal Vodacom Client since 2001, I am absolutely astonished at the bad service i am currently experiencing through the Fiber Relocation Call Centre and service. It all started when we planned to move (relocate)... let me firstly define my relocation....I am STAYING in the same security estate, I am not moving out of the security estate, I am literally moving 2 blocks, where all the fibre installation have been done allready. The House that I moved to have an allready installed fibre connection pulled into the house...all that i am doing is taking my existing router and plug it in ..that is it no -re-installation no new sales order no installation of hardware..nada nothing, just a simple plug-and-play...(it actually only comes down to a simple re-configuration of the modem, that can actually, as I have been told by Sibeko (customer service agent at the call centre ) remotely done.... I logged my request on 10/10/2018, with Sibeko as mentioned above with SR181 ********** 1 I was informed that I would need to submit a form, which was done. I was further told that their is currently not a technician availbe in the area, but one would be allocated "shortly". I explained the whole situation and was told that this "could" be resolved in 10 days. I left it their thanked the agent and waited....Since then I have made numerous of calls to different agents, and finally managed, by pure luck to be answered by the same Sibeko. He said that he would escalate this matter, not only that but also will contact the project manager in the area to explain again the simplicity of the relocation (actually re-configuration), again took my MAC numbers, even asked what the colour of the lights are showing on the router. I thanked him again and said that he was a professional, having confidence that he would handle it, I even asked him if I could asked for him when I call in future to follow up as I was tired repeating myself over and over again...To which he answered yes.. That was 2 weeks ago. Since then I have been calling every single day asking for Sibeko to no avail..either he is sick, day off, on lunch,...everytime I asked to leave a message and will call back. Then I manage to get help from a another lady Mita..(I think that is her name - apologies) They worked in different centres. That was last week Wednesday the 24, she told me that it was unacceptable and that she is also escalating the matter and for my inconvenience she will give me 10 Gigs mobile data as I have a business running on the Fiber that is currently not working. BUT her manager will call me back to give feedback. I thanked her "thinking" that this will be resolved. On Friday I made a follow-up call, She was not available...and my frustration grew again. The new agent told me that my status is pending and now I must wait for 30 days... I blew my top..and apologize afterwards, she told me that they are busy with the reconfiguration and pleaded with me to give it time until Monday which was the 29th. Offcousre on Monday afternoon I called again, and asked to speak to the manager (JD). they said he will call back I and I explained that I will hold as through my experience nobody call back. Then I was cut off after 15 minutes being on hold. I was called back and said that the manager...JD is on his way to call me but nothing....Tuesday morning I called asking for JD - he was in a meeting, then when I called back later he had a family emergency..Thursday I called again spoke to another agent Mvundo, he sai dJD is not back, but Sibeko is in and he will called me..I said Listen this gentleman is ducking and diving me and will not call. He said that he promise he will call me back , still waiting for that call. Today I called again asking for Sibeko, but got through to a different call centre (location) Elizabeth helped me then I immediate asked for Mita, I was informed that it is her day off. then I asked to speak to her manager, Shiraz apparently is his name (same guy that would have helped me, or called back on the 24th....when Mita assisted)...As he was currently on lunch 12:46 but will call back after 14:00 as he would be back then.... Guess what STILL NO CALL BACK FROM THE MANAGERS, OR ANY OTHER AGENT AS PROMISED. Please advise what I must do...Is their another service provider that can buy out my numerous of contracts... I have an account that is running between R5000 to R6000 per month. calling Rain, MTN, C-Cell...whom ever I am open for business. (service is an utmost though)