Vodacom no more words for pathetic service and incompetance

Item: Vodacom
Rating: 1
Author: Craig W

My fibre line was suspended after agreeing to a payment arrangement with subscriber collections yesterday afternoon.

I contacted Vodacom via Social Media was assured it would be escalated for suspension to be lifted. My wife contacted subscriber collections and as well and we received the following reference numbe below from Bruton. Request has been sent to unsuspend the line.. Reference number SR*** Consultant name Bryton

When is the service going to be reinstated as its now 24 hours later and I am still minus internet

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Jun 2021, 07:40

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply16 Jun 2021, 07:40

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Craig W's updateReviewer Update

16 Jun 2021, 11:12

Hi Vodacom. No one has called. My line is still down when the hell are you going to switch the line back on. This is ridiculous. Now the convenient excuse will be its a Public Holiday and we agents short due to lockdown level 3. I can guarantee you within the next month in moving to VOX. Your service is just plain simple English ***

Craig W's update16 Jun 2021, 11:12

Reviewer Update