Vodacom no more

On Friday 26 July I paid my account. The services was disconnected. I was assured by 2 ladies at collections the lines (4) would by unlocked within 24 - 48 hrs. As I accepted the negligence was on my side, I left it at that. This morning, 28 July at 10h00, i phoned collections and spoke to a gentleman there... he confirmed with the supervisor on shift, Patricia, that she has received the proof of payment email and has given the consent to have the services reinstated. It is now 18h38 and upon quering at customer care if the lines were unlocked, the lady told me that it was not. I understand that Vodacom now has a policy of unlocking 7 days after payment. I had 7 contracts and already cancelled 3... unfortunately I upgraded/downgraded my elderly mother's number last month - I should have cancelled that as well. I will be cancelling the other 3 numbers by year end when they are due for upgrade. I feel it is in both my and Vodacoms interest for me to move my personal existing number to Cell C. That is if I'm able to get the lines up and working before December 2019.