Vodacom no mannn

We recently did a upgrade, my husband lost his id and we told the consultant the problem, we were assured its not a problem Ram will accept a copy of his id, when Ram came they refused. We calleed vodacom again and we were told the authority for 3rd party were done and in place, next day ram came again and refused to deliver as they have not received the instructions. We called vodacom again, now we were told the third party takes 48hours and we had to change the delivery adress. Today i called vodacom again and was informed there is no such thing as 3rd party deliveries I requeated to speak to a manager and till now have not received any call from a manager. Later I called again and were told vodacom does 3rd party deliveries and our parcels were send back to the warehouse by Ram, now we have to wait 3 days before we can do the upgrade and arrange for the 3rd party delivery if there is stock available of the phones we wwant. We are struggling with this issue now for almost 3 weeks, my husband have his drivers licence card, a copy of his id, his military is, our marriage certificate and my id book so really i dont undderstand the issue of ***** or whatever, but i am not happy with vodacom