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Bonnie M

1 reviews | Active since Oct 2017

11 Nov 2020, 20:48

Vodacom no longer sends invoices - with zero communication about this

I've been with Vodacom for probably close to a decade now. I've had one very bad experience but otherwise status quo and I am just counting down the months to finish my contract and not renew. Now suddenly Vodacom has stopped sending monthly invoices with ZERO communication about this. If I was not the type of person to notice these things, I'd miss bill payments. What a weird and horrible thing to do for customers... just simply stop sending monthly invoices.

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Replies (1)
Vodacom
Vodacom's reply12 Nov 2020, 07:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team