Vodacom No Longer Provides Service

Been trying to cancel a contract since May this year. 1. The phone-in cancellation system doesn't work, the IVR system says it is cancelled but the cancellation message never comes through. Meanwhile billing has just continued, putting the account in arrears. 2. Twice I got hung up on at Accounts. 3. Customer care says it's beyond what they can help with and just gave me the same number again to phone cancellations or accounts.

Vodacom's service departments are in a state of disaster, and their systems are a mess, all at the customer's expense.