CD
Cheryl D

1 reviews | Active since Mar 2018

04 Mar 2018, 11:51

Vodacom - No joy in cancelling contracts

For the last 5 months I have tried to cancel two contracts at Vodacom Cresta. Each time I am told the cancellation has taken place and at the end of each month I am billed again. I feel that Vodacom should reimburse me for the 5 months where they have continually charged me. As already mentioned I have escalated this to the Cresta branch and have spoken to the Customer care telephonically, every month, but to no avail. How many times must I beg and plead for these two contracts to be cancelled? Vodacom, do you think this is actually satisfactory service? I would like this issue resolved immediately otherwise I will begin legal proceedings against Vodacom. I will not drop this!

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Replies (1)
Vodacom
Vodacom's reply04 Mar 2018, 12:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team