1 reviews | Active since Mar 2018
Vodacom - No joy in cancelling contracts
For the last 5 months I have tried to cancel two contracts at Vodacom Cresta. Each time I am told the cancellation has taken place and at the end of each month I am billed again. I feel that Vodacom should reimburse me for the 5 months where they have continually charged me. As already mentioned I have escalated this to the Cresta branch and have spoken to the Customer care telephonically, every month, but to no avail. How many times must I beg and plead for these two contracts to be cancelled? Vodacom, do you think this is actually satisfactory service? I would like this issue resolved immediately otherwise I will begin legal proceedings against Vodacom. I will not drop this!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
