DW
Divan W

1 reviews | Active since Dec 2016

29 Dec 2016, 11:24

Vodacom no internet so not fun paying for no service

<p>Hi </p> <p>I have logged call over the last 6 months for the bad internet coverage in kleinmond on the Palmiet side in the western cape. and it seam like a quik fix works for a day and then on off on off on off. but now I log a call on the 23 des 2016 for no internet at all. Sonday the 25 got a call back asking what the problem is and i gave them the store. i phoned in 5 times now asking for feedback and what is yes it will take 7 to 14 day to get feedback. well in 2 day I need to pay me staff and all my bills for my business and yes i need to pay Vodacom for a service I can only use now we i get in my car and drive in to town and sit in my car and work after 17:00. i did a Upgrade on one of my numbers and the new phone still in the box plus the exstra line and data i got will exspire on the 31 (10 gig ) that i still have 7 gig left that i cant use will i get this back ??? will be know. and i use + - 10 gig data on one of my other numbers that I still af 7.5 gig left that i cant use so what the hell do i pay for. and this is not just me I have 20 + customer with the same problem.</p> <p>vodacom is not paying the new sim and data and sim that I have now paid for for mtn to be able to work from home and do my business and keep my business running.</p> <p>in 12 years vodacom as never been like this so what the hell is going on ???????</p> <p>thank you Divan</p>

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Replies (2)
Vodacom
Vodacom's reply29 Dec 2016, 11:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DW
Divan W's update05 Jan 2017, 11:13
Reviewer Update

Ok so this is so so not funny still no call back and still Internet that we cant

depend on and still not reliable at all this is great to pay and the service is of low low standard best “4G network “ how abbot just internet and service ??

can you please fix this problem and total bull service or get me out of my contract so i can move on to mtn that is working in my area.

thank you for no call back and no service.

12 years of Vodacom and this is what you get so not happy.