Vodacom - NO INTERNET CONNECTION WHILE IT WAS FULLY PAID FOR

We have had no internet access, it's connected but no internet for days, it's been reported but no one seems to care. The debit order went off on the 7th of Nov 2020 and now there hasn't been internet this is the 4th day, we call every day and now have to spend countless cash to buy more data for the household as we use the internet for everything. I think your service is the most appalling in the world. We have been having no internet for days now and yet it was paid for in full. If this is not resolved tonight please cancel and refund we will get another service provider. Vodacom: Service request SR*** update NoReply(2-FFHNOJX).