eC
eugene C
1 reviews | Active since Jul 2013
17 Nov 2020, 09:00
Vodacom no internet
I have no internet access since friday 13 november. After phoning them 3 times over the past 3 days i am. Told that they have a technical problem and working on it. After mailing them they simply do not respond. Cancelling the contact cost way more than my monthly premium because i apparently have a d8scounted monthly rate and must pay the full rate to cancel it. Is this not blatent manipulation? I am forced to pay for a service not rendered.....
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Vodacom's replyOfficial
17 Nov 2020, 09:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Nov 2020, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Nov 2020, 18:01Dear Eugene Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have noticed that your query has been resolved. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2020, 18:01
Official
Dear Eugene Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have noticed that your query has been resolved. Regards Vodacom Consumer Website Team
Best regards,