Vodacom - no idea of customer service

Just another big corporation that is totally out of touch with its clients, clients who have been with them for 10 years plus. Endless examples of bad service, arrogance and we don't really care attitude. Ordered a new phone and on the application added the correct delivery address. Once again, as happened to me previously, they deliver to the registered address on the account. They then ask for the new address which you give them, guess what nothing happens, you can call them and they blame RAM, call RAM they blame Vodacom. Eventually, they confirm the new address to find out like 10 days later the order has been cancelled. Again RAM cancelled it, RAM says Vodacom. Bottom line is I placed an order on the 17th December, XMAS present for my son, order cancelled like 15 days later by them, not me. I have 5 other accounts with Vodacom which out of principle will be cancelling. Peep, don't waste your time with them.