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natasha P
1 reviews | Active since Jul 2017
06 Aug 2020, 10:19
vodacom no help with refund
its been past 3 to 7 working days , i am waiting for a refund from vodacom but noone seems to want to help me with my ticket
can the billing department please help with my refund urgently
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 Aug 2020, 11:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Aug 2020, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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natasha P's updateReviewer Update
07 Aug 2020, 13:24i still have not been contacted by vodacom?
can someone please assist me urgently please
can someone please assist me urgently please
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natasha P's update07 Aug 2020, 13:24
Reviewer Update
i still have not been contacted by vodacom?
can someone please assist me urgently please
can someone please assist me urgently please
Vodacom's replyOfficial
13 Aug 2020, 10:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply13 Aug 2020, 10:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
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natasha P's updateReviewer Update
18 Aug 2020, 09:29please note that this is still not yet resolved , when i receive my refund then only will this sorted out , as vodacom still cannot pick up my refund ,
so i need to speak to some higher management that can actually help me
so i need to speak to some higher management that can actually help me
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natasha P's update18 Aug 2020, 09:29
Reviewer Update
please note that this is still not yet resolved , when i receive my refund then only will this sorted out , as vodacom still cannot pick up my refund ,
so i need to speak to some higher management that can actually help me
so i need to speak to some higher management that can actually help me