iV
ilanza V

1 reviews | Active since Jan 2017

26 Jan 2017, 11:35

VODACOM : NO HELP OR REPLY

<p>My phone was ****** and we had to lock it for futher usage.</p> <p>I was due for an upgrade, so did the upgrade and sim-swop at Vodacom Woodlands on Thursday 19 Jan 2017.</p> <p>Vodacom has since blocked all my calls and there's a Rica barring om my phone which NOBODY seems to know how to remove!!! This is like a death sentence for my phone number.</p> <p>Vodacom forces me to pay for a contract I can't use. Everbody is passing the buck and emailing Vodacom customer care and Vodacom supervisors, but nobody is sorting out the problem!!!</p> <p>I've been to the vodacom stores for the last 7 days now.</p> <p>Still NO ANSWER.</p> <p>I'm forced to pay for pay-as-you-go vouchers, while having a full 24 month contact with VODACOM.</p> <p>THIS IS RIDICULOUS!!!</p>

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Replies (1)
Vodacom
Vodacom's reply26 Jan 2017, 14:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,