JW
Johannes W

1 reviews | Active since Jul 2014

08 Dec 2019, 14:14

Vodacom No-good-promises

I refer to my Vodacom review of 3 Dec and the prompt Vodacom response the next day - with a promise from Vodacom. to contact me. Not fulfilling their promise, I followed up on their documented promise with another review a few days later as my situation is serious. - No response. Looking at the Vodacom reviews AFTER my review on Hellopeter, I realized I am dealing with an organization that is famous for not keeping their word. To me this was an eye opener and a shock. Well there has been broken into my bank account after Vodacom solemnly promised to contact me, and when I am back in South Africa, we will have to sort issues out over a legal battle, and I will make sure that this "frendly customer care" service of Vodacom will be heard slightly wider than normal.

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Replies (1)
Vodacom
Vodacom's reply09 Dec 2019, 07:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team